I have a Copier or MPS business
- I maintain and bill a fleet of machines.
- I currently support this activity with some combination of spreadsheets, accounting/financial software and legacy/inefficient or overpriced copier industry software.
- I have between 5 and 50 staff.
Which are my best and worst performing machines by brand, model or age.Which are my best and worst performing customers.Which are my best and worst performing staff and suppliers.
I need to know these things and more so that I can achieve:
- Higher levels of customer satisfaction by always meeting or exceeding customer expectations.
- Improved Staff productivity/satisfaction/turnover so I get more done in less time with less staff and fewer surprises.
- Increased profit, better return on investment and growth.
- Stronger supplier support and protect my agency arrangements.
ONTRACK has the answers...
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